Create Creatine Monohydrate Gummies for Men & Women 1.5g of Creatine per Gummy (Orange, 90ct)

Shipping Policy

Free Shipping
At KOHINOOR PRIME, we offer free shipping on all orders, regardless of value, so you can enjoy your purchases at no extra cost. Free shipping is only available for orders sent to addresses in the USA.

Order Processing Time
All orders are processed within 1-2 business days after your order is confirmed. We do our best to ship your order as quickly as possible.

Delivery Times

• Standard Delivery: You will receive your order within 3 to 7 business days after shipment.
• Order Tracking: Once your order has been shipped, you will receive a tracking number to track its progress.

Delivery Locations
We ship in the USA. If you require international shipping outside these regions, please contact us for more information.

Additional Information

• Orders are shipped Monday through Friday, excluding holidays.
• During periods of high demand, delivery times may vary slightly. If this occurs, we will notify you by email.

Contact Us
If you have any questions regarding shipping or need assistance, our customer service team is available to help you. Please feel free to contact us by email at sales@kohinoorprime.com or call us at +1 437-222-06816.

Address:
21 Sanderson Road, Etobicoke, M9V 1C6, Toronto, Ontario

Return Policy

30-Day Money Back Guarantee
At KOHINOOR PRIME, we are committed to your satisfaction and offer a 30-day full money-back guarantee. If you change your mind about a purchase, we will refund the purchase price or exchange the product under the following conditions:

How to Return:

1. Contact Customer Service: Email us at sales@kohinoorprime.com to initiate the return. Provide your order number and the reason for the return.
2. Receive Return Instructions: Our team will provide you with a return authorization and detailed instructions on how to return your item.
3. Packing Your Return: Securely package your items in their original packaging, including all accessories, labels, and documentation.
4. Shipping Label: We will provide you with a prepaid return shipping label. Please print the label and attach it to your package.
5. Ship Your Package: Drop off your package at the nearest courier service as indicated in your return authorization email.

Return Details

• Return Period: 30 days from the delivery date.
• Eligibility for Return:
  • Items must be unworn, unwashed, unused, and in their original condition.
  • Must be returned in original packaging.
  • A receipt or proof of purchase is required to process your return.
• How to Initiate a Return: Visit our contact page and let us know the issue to begin the return/refund process.

Return Cost

• For defective products: No cost.
• For customer remorse (change of mind): No cost.

Return Method

• By mail.

Method to Obtain the Return Label

• For defective products: Download/Print.
• For customer remorse: Download/Print.

Return Currency

• Refunds will be issued in USD ($), depending on the original payment method.

Refund Processing Time

• Refunds are processed within 5 days after receiving and inspecting the returned item.

Refund and Exchange Policy

• All items are made to order and are non-returnable unless faulty.
• Defective items will be replaced with an identical item of the same size.
• Items must be in unused condition for return.
• Please refer to the item length guide before ordering.

Late or Missing Refunds
If you have not yet received your refund:

• Check your bank account again.
• Contact your credit card issuer; processing delays may occur.
• Contact your bank for more details.
• If you still have not received your refund, contact us at sales@kohinoorprime.com.

Damages and Problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so we can assess and resolve the issue.

If you receive damaged products, please send us a video as soon as possible to help us address the problem efficiently.

Reimbursement

• Once your return is received and inspected, we will email you to confirm receipt.
• If your refund request is approved, it will be processed via your original payment method within 10 days.

If you experience a delay in receiving your refund, please contact us at sales@kohinoorprime.com.

Contact Us
For any return-related inquiries, reach out to our customer service team:

• Email: sales@kohinoorprime.com
• Phone: +1 437-222-06816
• Address: 21 Sanderson Road, Etobicoke, M9V 1C6, Toronto, Ontario