KOHINOOR PRIME - Frequently Asked Questions (FAQ)
Shipping & Delivery
1. Do you offer free shipping?
Yes! We provide free shipping on all orders in the USA.
2. How long does order processing take?
Orders are processed within 1-2 business days after confirmation.
3. When will I receive my order?
Standard delivery takes 3 to 7 business days after shipment.
4. Can I track my order?
Yes! Once your order is shipped, we will send you a tracking number.
5. Do you ship internationally?
Currently, we ship only USA. For international shipping inquiries, please contact us.
6. Do you ship on weekends?
No, orders are shipped Monday through Friday, excluding holidays.
Returns & Refunds
7. What is your return policy?
We offer a 30-day money-back guarantee. Items must be unworn, unused, and returned in original packaging.
8. How do I initiate a return?
- Email us at sales@kohinoorprime.com with your order number and reason for return.
- We will provide return authorization and instructions.
- Use the prepaid return shipping label we provide.
9. Who pays for return shipping?
- For defective items: No cost.
- For change of mind: No cost.
10. When will I receive my refund?
Refunds are processed within 5 days of receiving and inspecting the returned item.
11. What if I haven’t received my refund yet?
- Check your bank account.
- Contact your credit card issuer or bank.
- If the issue persists, email us at sales@kohinoorprime.com.
12. What if my item is damaged or incorrect?
Please inspect your order upon arrival and contact us immediately with a video or photos of the issue.
Exchanges
13. Can I exchange an item?
We only replace defective items with an identical item of the same size.
14. Are all products returnable?
No, all items are made to order and non-returnable unless faulty.
Contact Us
15. How can I contact customer service?
- Email: sales@kohinoorprime.com
- Phone: +1 437-222-06816
- Address: 21 Sanderson Road, Etobicoke, M9V 1C6, Toronto, Ontario