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Shipping Policy - Kohinoor Prime
Welcome to Kohinoor Prime! We are committed to delivering your orders with care and efficiency. Below are the details of our shipping policy:

🚚 Shipping Time

All orders are processed within 2-3 business days.
After processing, the expected delivery time will be 5-7 business days for international orders, depending on your location.
We strive to ensure timely delivery, but shipping times may vary depending on unforeseen factors such as customs clearance, weather conditions, or postal services.
🌍 International Shipping

Kohinoor Prime ships internationally. We offer reliable and fast international shipping services to all our customers across the globe.
📦 Shipping Charges

Shipping costs are calculated at checkout based on your location and the weight of your order.
Free shipping may apply to certain promotions, so keep an eye on our offers!
🔒 Order Tracking

Once your order is shipped, you will receive a tracking number via email to monitor the progress of your delivery.
💼 Address for Returns or Exchanges
If you need to return or exchange an item, please send it to:
KOHINOOR PRIME LLC
8051 N TAMIAI TRL STE E6
SARASOTA FL 34243
USA

📞 Customer Support
For any shipping-related queries or concerns, feel free to reach out to us:

Phone: +1 437-220-6816
Email: sales@kohinoorprime.com
Thank you for shopping with Kohinoor Prime. We hope you enjoy your purchase!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@kohinoorprime.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@kohinoorprime.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@kohinoorprime.com.